Who we are:
We are The Vaping Hamster – 66 Abbey Crescent, Heywood, Greater Manchester, England, OL10 4UG – You can contact us by post at the above address, by email at info@thevapinghamster.co.uk.
When you use our website:
When you use our website to browse our products and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function and also to collect useful information about our visitors and to help to make your user experience much better.
Some of the cookies we use are strictly necessary for our website to function and we don’t ask for your consent to place these on your computer. For further information, please visit the cookies section on this page.
When you make any enquiries via our website
When you submit an enquiry via our website, we ask you for your name and contact telephone number along with your email address. We use this information to respond to your query, including providing you with any requested information. We may also email you several times after your enquiry to make follow ups on your interest and ensure that we have fulfilled our obligations and that you are completely satisfied.
Your enquiry is stored and processed as an email which is hosted with our web hosts Google within the European Economic Area (EEA). It is also logged on a CRM system on a cloud server based in the European Economic Area (EEA).
We do not use the information you provide to make any automated decisions that might affect you. We keep emails for three months, after which they are securely archived and kept for a further twelve months and then we delete them.
When you purchase from our website
When you purchase from us online, we ask you for your name, billing and delivery address, date of birth, contact telephone number and email address. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We will use your information to process your order and complete your purchase and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.
We require this information in order to process your order and to deliver your products and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.
Your information is stored on our website and on our cloud server, both of which are based within the European Union. Your credit/debit card details are passed to a third-party payment processor which is based in the USA and UK and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). Tell Ya Momma Ltd do not retain your credit/debit card information.
When you order from our website we are required by law to make sure you are over the age of 18 and to do this we use a third party age verification company to verify you. please see below for full details.
When you submit a website review
When you submit a review about us we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We use this information to provide verified independent views about our products to potential customers. Your name and/or username and also the content of your review may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services. Please note: We do not publicly display your email address or IP address.
Your details are shared with a third party reviews system which is based within the European Economic Area (EEA).
Your personal data is stored for as long as we are marketing the product that the review refers to, and after which it is deleted. You may ask us to remove your review at any time and we will do so.
How we verify your age
When creating an account or placing an order with The Vaping Hamster Limited, we will request your full name, billing address and date of birth… Your personal details must be entered as they would appear on your drivers license, electoral roll or used for a UK credit card. This information must be entered exactly – it will be used it to verify your age before shipping your order. If it does not align perfectly, your verification is likely to fail.
By asking us to sell you an age restricted product, you are consenting to us to us sharing your information with, and collect information from, KYC AVC UK LTD who trade as VerifyMyAge.co.uk and third-party providers of KYC AVC UK LTD.
You can find information about VerifyMyAge.co.uk and how they manage your personal data by visiting their website.
Please Visit out Age Verification page for more details about age verification by clicking here.
What are cookies?
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can decline the use of cookies via the pop-up on our website.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information i.e. by consenting to receive newsletters.
To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Your details will be passed over to a third party in so that we can complete Age Verification.
Your details will be passed over to a third party courier/postal companies so that we can fulfil your order that you have placed with us.
Changes to this privacy policy
We reserve the right to modify this privacy policy at any time without notice, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.